Chitika's Spot

Sunday, July 27, 2008

BPO companies in India

BPO companies in India

1. IBM Daksh
IBM Daksh is the India's number one BPO. Its comprehensive range of outsourced voice-based services as well as back office transaction processing. Daksh has fourteen delivery centres in India. IBM acquires Daksh e-Services in a $170 million deal in 2004.

2. ISeva
ISeva provides end to end BPO service in US,UK and India. ISeva is US company and has global centers in india. It is an ISO: 9001 – 2000 Certified company and the services of iSeva inlcudes customer care,Banking,Transaction and Data processing. It offers services from Loan origination to processing covering the entire loan life cycle.

3. ICICI onesource
ICICI onesource is one of the leading BPO company in India, Providing customized solutions for clients focusing on Financial services, Telecom,Healthcare and collections. It is ranked among top five BPO companies by NASSCOM in India.

4. Efunds international
EFD has been involved in implementing Enterprise Payments and Data & Decisioning solutions for the world’s leading banks. EFD is the payments solutions company, a global organization providing business insight - in the form of industry expertise and solutions innovation - to deliver value to our customers. In India it has a service center in Gurgaon (New Delhi NCR) and two in Mumbai. It also has two software development centers in Chennai.

5. Hinduja TMT
Hinduja TMT provides a wide range of services in more than 50 countries in the world. HTMT functions in the areas of IT, Telecom, Banking, Finance, Insurance, Healthcare, Transport and Education.

6. EXL services
EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. As a pure-play BPO company, EXL has carved a niche for itself with its seasoned management and operations team at the core. Services extend in the banking, financial services and insurance segment provide an unmatched insight and understanding of our clients' business.It is the one of the few companies managing complex transaction processing operations.

7.HCL BPO
HCL BPO services has become one of HCL’s most important business units. Serving over 450 clients worldwide, 15% of which are Fortune 500 companies, HCL BPO covers Insurance, Financial Services and Retail. It operates from eight units across India, UK and Malaysia and even offers services in languages other than English.

8.Genpact:
Genpact is a global BPO service provider. Its biggest presence is in India, with nearly 20,000 employees. Formerly known as GE Capital International Services, Genpact was set up by Pramod Bhasin in 1997 with 300 employees and presently has facilities in India, China, Europe and North America.

9. Aegis
Aegis BPO is an Essar group company and has over 2 decades of experience. It is a recognized leader in Customer care and acquisitions. Headquartered in Irving, Texas, it employs over 9000 people (between India & USA) and has over 24 delivery centers. The company provides services across verticals like Retail, Energy, Education, Telecom and Financial Services.

10.Wipro BPO
Wipro is well known as a leader in CRM and back office transaction processing BPO. Some strategic reorganization was resorted to in 2005 and it moved from being a totally voice-based service provider to a mix of both voice and non-voice-driven business. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World’s first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award.

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